FAQs provide a convenient and time-saving way for users to find answers to commonly asked questions without the need for direct assistance. By organizing and categorizing information in a clear and accessible manner, FAQs enable users to quickly locate the information they need, saving both their time and the time of customer support teams.

When users can easily find answers to their questions, they feel more satisfied and supported, leading to increased trust and loyalty towards the brand or organization. FAQs contribute to a positive user experience by addressing common concerns and providing helpful guidance.

By proactively addressing common queries through FAQs, fewer customers may need to reach out to customer support channels for assistance. This can lead to a more efficient use of resources and cost savings, as support teams can focus on more complex or specific inquiries, improving overall productivity.